Shipping policy

All sewing patterns currently offered in our shop are digital downloads (PDF format).

  • After purchase, you will receive instant access to your files via:
    • A download link on the checkout page
    • A confirmation email
  • No physical item will be shipped for digital products.
  • Please ensure your email address is entered correctly at checkout.

If you experience any issues accessing your files, feel free to contact us at official@friedlies.com


Physical Products

Shipping Locations

  • We ship within the European Union (EU).
  • Additional regions may be added over time.

Processing Time

  • Orders will typically be processed within 2–5 business days.
  • You will receive a confirmation email once your order has been dispatched.

Shipping Times

  • Estimated delivery times within the EU: 3–10 business days, depending on destination.
  • Please note that shipping times are estimates and may vary.

Shipping Costs

  • Shipping costs will be calculated at checkout based on your location and order size.

Customs & Duties

  • Orders within the EU are generally not subject to customs fees.
  • If shipping outside the EU becomes available in the future, customers will be responsible for any applicable customs duties or import taxes.

Lost or Delayed Shipments

  • If your physical order has not arrived within the expected timeframe, please contact us at official@friedlies.com, and we’ll help resolve the issue.

Contact

If you have any questions about your order or delivery, please reach out to us at:
📧 official@friedlies.com